We offer free shipping on your domestic purchases of $100.00 or more to some state.
Once we receive your order it is usually shipped within 1 to 3 business day. All crates and cages are shipped by USPS standard mail. All orders to Canada are shipped by Standard USPS unless customer specify otherwise. Packages shipped outside of the United State and the lower states may incur additional fees and cost to include Customs/Brokerage and duty fees. We are not responsible for any package that we shipped once it is outside of the United States and the lower states. Packages may be shipped separately. You will be notify by email confirmation once your order is shipped. Tracking number for your shipment can be obtain by following the link in your email confirmation. Please verify that you have given us your correct mailing address.
If your purchase is not as expected, please ship it back to us within 15 days of receipt for a full refund of the purchase price (THIS DOES NOT INCLUDE YOUR ORIGINAL SHIPPING AND HANDLING FEES). Items must be returned in its original packages. We do not accept returns of items that has been used, worn, soiled or laundered. We must receive your return within 15 days in order to issue a refund, for exchanged, or credit.
Once merchandise has been received, we will inspected it and decide if its approved for returns. If approved we will credit the approved amount back to the credit card used to make the purchase. C.O.D is not accepted.
In our effort to satisfy our customers, in some instance we may offer exchange on approved items, provided that the items has not been open, or altered in anyway. In that case you would be responsible for shipping the item both ways to us and back to you.
We do not issue cash refunds. A check will be issued to you, if needs be
Please follow the instruction carefully on your package for all returns, and to ensure that your return package is received in a timely manner.
For further assistant please do not hesitate to contact us.